Mary Jane-style Shoes 5.5 cm / 2.25" for 13" Dolls like Paola Reina

Processing Time

Ready-to-ship items are usually shipped within 1–3 business days after payment is received.

Custom dolls, OOAK dolls, handmade resin bodies, made-to-order items, and special requests may require additional processing time. Estimated processing time will be listed in the product description or discussed with the buyer before purchase.

Orders are processed and shipped on business days only. We do not ship on weekends or U.S. holidays.

Domestic Shipping

We currently ship within the United States.

Shipping options, delivery estimates, and rates are shown at checkout.

Once your order has been shipped, you will receive a tracking number by email.

International Shipping

International shipping may be available upon request.

Please contact us before placing an international order so we can confirm shipping availability, shipping cost, and any restrictions for your country.

International buyers are responsible for any customs fees, import taxes, VAT, duties, or other charges required by their country.

iCukla is not responsible for customs delays or additional fees charged by customs authorities.

Delivery Time

Delivery time depends on the shipping carrier and destination.

Once a package has been shipped, delivery time is controlled by the shipping carrier. iCukla is not responsible for delays caused by the carrier, weather, customs, holidays, incorrect addresses, or other circumstances outside our control.

Lost or Delayed Packages

Delivery time depends on the shipping carrier and destination.

Once a package has been shipped, delivery time is controlled by the shipping carrier. iCukla is not responsible for delays caused by the carrier, weather, customs, holidays, incorrect addresses, or other circumstances outside our control.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Please include clear photos of: the damaged item, the shipping box, all packing materials, and the shipping label. This information is required so we can review the issue.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. iCukla is not responsible for packages shipped to an incorrect or incomplete address provided by the buyer. If a package is returned to us because of an incorrect or incomplete address, the buyer is responsible for the cost of reshipping.

Combined Shipping

If you would like to purchase multiple items, combined shipping may be available when possible. Please contact us before placing your order if you would like us to check combined shipping options.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and include the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.